History of the Ritz Carlton

Joanne Cerulo TQM Midterm RITZ CARLTON Since opening in capital of Massachusetts in 1922, the Ritz Carlton has catered to the needs of reckon travelers. The Ritz Carlton Hotel Comp all is a heed firm that develops and operates luxury hotels worldwide. It was create in 1983 when Atlanta-based W B Johnson Properties purchased exclusive USA rights to the Ritz Carlton pit along with the Boston Ritz Carlton hotel. Today, d causestairs the leadership of William B. Johnson (CEO) and Horst Schulze ( murmur), the privately own company operates 27 hotels and resorts in the United States and Australia. Its future overstatement send offs include adding hotels in Hong Kong and Barcelona, and the Ritz Carlton also has 9 world(prenominal) gross sales offices and employs 11,500 people. Ritz Carlton employ Horst Schulze as President and COO of the company in 1983. By 1989, Horst recognized that the management bearing of the Ritz Carlton had changed over clock metre and had lost its focus - fictional character and customer satisfaction. Faced with this challenge, Horst unregenerate to return back to fundamental principle and personally take clack of MANAGING FOR QUALITY, because he realized that whole tone cannot be delegated. Schulze unders in like mannerd that a more comprehensive organizational structure was necessary for the Ritz Carlton to sharpen their performance. To accomplish this challenge, Horst selected the Malcolm Baldridge National bore Award Criteria as his guide.

By using the Baldridge Award Criteria, he was equal to assess any FACET of the business. By reviewing the resulting feedback reports, Ritz Carlton was able to develop its own customized devise to reach business excellence. As a result, Ritz Carlton attained importantly HIGHER performance levels in spite of appearance its organization. Almost a decade early the Ritz Carlton won its first award, Horst too charge of overseeing quality management in each hotel. To hold back that every hotel met the same high... If you pauperization to get a undecomposed essay, order it on our website: Ordercustompaper.com

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